About Us

Innovative Care Management (ICM) was founded in 1990 by Sherry Chenell and Kris Hallock. Sherry and Kris, both practicing nurses at the time, recognized that there wasn’t enough patient advocacy and respect in healthcare. Frustrated at the poor clinical outcomes and ineffective spending by health plans, they founded their own organization that could be more innovative and brings common sense to self-funded plans. Through their hard work and entrepreneurial vision, ICM has become a leader in the medical management industry while retaining the values of compassion, integrity, honesty, and respect on which we were founded.

At ICM, we provide a variety of medical management services for clients and patients across all 50 states. We are passionate about providing quality care and patient advocacy and have proudly been URAC accredited since 2001.

Being a fiercely independent organization is what sets us apart. We have no outside investors or ownership, meaning we can provide a truly top-notch and unbiased service where our top priority is always you. We customize our services for each client and have a collaborative and highly dedicated team always ready to provide support. Our ICM team is comprised of an exceptionally talented and dedicated team that shares a core philosophy of respect.